Introducing
User Experience
User Experience (UX) Design and User Feedback Analysis
Market Analysis
Market Analysis and Competitive Research
Product Management
Strategic Product Management
Data Analytics
Data Analytics and Metrics-Driven Product Optimization
Software Development
Software Development
Web Design
Trello, Miro, Figma, ServiceNow, Jira, Azure DevOps, Tableau
My Skills
Experience
Product Manager | Landis and Gyr Pvt Ltd,Noida, India
- Implemented agile quality practices that significantly reduced product defects by 62% and critical production issues by 51%
- Established a customer advocacy team and refined the feedback-driven development process, culminating in a comprehensive 31% boost in overall customer satisfaction scores.
- Conducted deep-dive analyses into revenue data, sales conversions, and customer spending behaviors to optimize product roadmap priorities, yielding a substantial 22% growth in average revenue per customer.
- Elevated in-app self-service adoption by 38% by integrating UX feedback from over 200 customers, leading to a 15% reduction in support volume and a 27% decline in escalations.
- Leveraged data analytics to drive key product changes, leading to a 36% increase in DAU/MAU and a 48% rise in user sessions, as well as significant improvements in customer satisfaction (CSAT up 31%) and loyalty (NPS up 38%).
International Projects
Landis and Gyr Pvt Ltd (Tokyo, JAPAN)
Product Manager for IoT apps, smart meters for TEPCO
Responsibilities:
- Developed clear vision and plan for MDMS, AMI products, and services, aligning them with firm objectives
- Spearheaded the development and launch of a new service line, offering training sessions and business insights, securing 100% client retention and contributing to an 80% increase in project revenue.
- Launched Operational Insights on command Center (Web & Mobile), created forecasts and metrics reporting in Tableau, defined Product strategy, Customer acquisition strategy, and Go-to-Market.
- Created and led a new service line that provides customers with training sessions and business insights and 100% client return for additional projects which resulted in 80% project revenue increase on average.
- Identified project goals, allocated resources, and managed costs to enhance overall project efficiency by 20% in 36 months.
Environment:
- Agile Methodology, Lean Product Development, User Acceptance Testing (UAT), Product Development Lifecycle
Skills:
- Product Management, Strategic Planning, Market Research, Customer Insights, User Experience Design, Agile Methodologies, Stakeholder Management, Data Analysis, Product Roadmapping, Cross-Functional Collaboration, Iterative Development, Product Launch Strategies
Languages:
- R, Python Bitmap, SQL, Oracle 12c , Unix, Dotnet, Linux, Windows SQL
Tools used:
- Jira, Asana, Trello, Productboard, Aha!, Miro, Sketch, Figma, InVision, Mixpanel, Google Analytics, Tableau, Power BI, ServiceNow
Arizona, Unites States
Program Manager for AMI and MDMS Deployment - APS
Responsibilities:
- Experienced in Agile and Scrum methodologies, including Daily Scrum, Product Backlog, Release Burn down, Scrum Master, Sprint Planning, Task board, To-do, and Work in Process Charts.
- Proficient in creating and managing project schedules, budgets, and resource allocation using MS Project.
- Managed a team of 30+ members, ensuring high motivation, engagement, and performance
- Conducted regular status meetings with stakeholders to review progress against SOW, address issues or risks.
- Created CR, URS, and FRS documents for system application development.
Environment:
- Waterfall Methodology, Agile, UAT Sign-off, Pre-Production
Skills:
- Business Delivery, Project management, Quality Assurance, Team management, Case management, Problem management, Presentations, Cloud Operations, SaaS, PaaS, Process Improvements, Customer Advocacy, Stakeholder's feedback
Languages:
- R, Python Bitmap, SQL, Oracle 12c , Unix, Dotnet, Linux, Windows SQL
Tools used:
- Asana, Wireframes, User Flow, Mix panel, ServiceNow, PowerBi, Tableau, Jira, Trello, Visio
Case Studies
Education
San Jose State University
Master's degree, Engineering/Industrial Management
Aug 2022 – May 2024
Grade: 3.5
Received a 3.9 GPA across all Product development and project management classes
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Happy Clients
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Projects Done
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Awards Winning
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Years Experience
CERTIFICATION
PMP - Project Management Professional
June 2023
Breaking Into the Product Management – Product School
April 2023
Certified SAFe 5 Practitioner Certification by People Certification by Scaled: Agile Framework
Apr 2023
Experience
SJSU Coaching Academy - Using Engineering Management Principles
Conceptualized and built a MVP a blueprint for a successful Coaching academy, aimed at enabling Engineering
Mgmt – undergrads and graduate students, to meet the demands of available opportunities available in
Silicon Valley and prepare them for higher roles such as Product manager, Project manager, Scrum master,
Product Owner etc.
Exploratory Data
Analysis – COVID 19:
• Performed Exploratory Data Analysis using statistics and visualizations to analyze and identify trends in a data
set of Covid-19 and its implications throughout the past two years.
• Performed data collection, data cleaning, and univariate and bivariate analysis.
Blog Post
Tools
