Delivering Innovation That Matters
👋 With a decade-long journey of guiding teams to craft solutions centered around customers, I’m now blending my strategic thinking, keen analytical abilities, and a fervent zest for solving problems into my new adventure in product management.
A li’l bit about me
I’m Kazim, your go-to guide for navigating tricky problems. Always up for a challenge, I dive into complex situations with the zest of a superhero on a mission. Whether it’s learning new tricks, unlearning old habits, or teaming up for success, I’m all in! 🎸🎸
Ever heard of the Top 100 Innovators of 2021? Well, sneak a peek at #18. That’s me, mixing the art of user-centric product design with the science of smashing customer support goals. 🚀
From the bustling streets of Europe to the vibrant landscapes of APAC, I’ve launched products with a dash of local flavor and a pinch of global savvy. It’s like being a culinary genius, but for tech! 🌏
I’m a believer in the magic of teamwork and the rhythm of agile methodologies. Together, they’re like the peanut butter and jelly of the project world. Deliciously effective! 🥜🍇
Off the clock, you’ll find me hiking up adventures, swinging cricket bats, or nose-deep in history books and autobiographies. Oh, and Joe Rogan’s podcast? That’s my jam for the daily grind! 🏏📚
Experience
Product Manager | Landis and Gyr Pvt Ltd,Noida, India
- Implemented agile quality practices that significantly reduced product defects by 62% and critical production issues by 51%
- Established a customer advocacy team and refined the feedback-driven development process, culminating in a comprehensive 31% boost in overall customer satisfaction scores.
- Conducted deep-dive analyses into revenue data, sales conversions, and customer spending behaviors to optimize product roadmap priorities, yielding a substantial 22% growth in average revenue per customer.
- Elevated in-app self-service adoption by 38% by integrating UX feedback from over 200 customers, leading to a 15% reduction in support volume and a 27% decline in escalations.
- Leveraged data analytics to drive key product changes, leading to a 36% increase in DAU/MAU and a 48% rise in user sessions, as well as significant improvements in customer satisfaction (CSAT up 31%) and loyalty (NPS up 38%).
International Projects
Landis and Gyr Pvt Ltd (Tokyo, JAPAN)
Product Manager for IoT apps, smart meters for TEPCO
Responsibilities:
- Developed clear vision and plan for MDMS, AMI products, and services, aligning them with firm objectives
- Spearheaded the development and launch of a new service line, offering training sessions and business insights, securing 100% client retention and contributing to an 80% increase in project revenue.
- Launched Operational Insights on command Center (Web & Mobile), created forecasts and metrics reporting in Tableau, defined Product strategy, Customer acquisition strategy, and Go-to-Market.
- Created and led a new service line that provides customers with training sessions and business insights and 100% client return for additional projects which resulted in 80% project revenue increase on average.
- Identified project goals, allocated resources, and managed costs to enhance overall project efficiency by 20% in 36 months.
Environment:
- Agile Methodology, Lean Product Development, User Acceptance Testing (UAT), Product Development Lifecycle
Skills:
- Product Management, Strategic Planning, Market Research, Customer Insights, User Experience Design, Agile Methodologies, Stakeholder Management, Data Analysis, Product Roadmapping, Cross-Functional Collaboration, Iterative Development, Product Launch Strategies
Languages:
- R, Python Bitmap, SQL, Oracle 12c , Unix, Dotnet, Linux, Windows SQL
Tools used:
- Jira, Asana, Trello, Productboard, Aha!, Miro, Sketch, Figma, InVision, Mixpanel, Google Analytics, Tableau, Power BI, ServiceNow
Arizona, Unites States
Program Manager for AMI and MDMS Deployment - APS
Responsibilities:
- Experienced in Agile and Scrum methodologies, including Daily Scrum, Product Backlog, Release Burn down, Scrum Master, Sprint Planning, Task board, To-do, and Work in Process Charts.
- Proficient in creating and managing project schedules, budgets, and resource allocation using MS Project.
- Managed a team of 30+ members, ensuring high motivation, engagement, and performance
- Conducted regular status meetings with stakeholders to review progress against SOW, address issues or risks.
- Created CR, URS, and FRS documents for system application development.
Environment:
- Waterfall Methodology, Agile, UAT Sign-off, Pre-Production
Skills:
- Business Delivery, Project management, Quality Assurance, Team management, Case management, Problem management, Presentations, Cloud Operations, SaaS, PaaS, Process Improvements, Customer Advocacy, Stakeholder's feedback
Languages:
- R, Python Bitmap, SQL, Oracle 12c , Unix, Dotnet, Linux, Windows SQL
Tools used:
- Asana, Wireframes, User Flow, Mix panel, ServiceNow, PowerBi, Tableau, Jira, Trello, Visio